What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders .
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
2. Shipping and Handling
Homework assures our customers that there will be no hidden cost relating to shipping and handling of our products. All orders will be shipped within 5 business days for in-stock products. While for any other customized items will be informed again by our customer service via Email.
Customers can always keep track of their order in the customers section of the website. All histories and status of your order will be provided there.
3. Return Policy
Please understand that Homework’s products are hand-made and from natural materials. Considering those factors, there is a possibility that there is a slight different between the items that you receive with the item as shown on our website. With this limitation, our customer service has a few considerations to make. Including and not limited whether the difference is natural and fixable or defect
Customers have the right to submit their refund or return request via email or Whatsapp or LINE within 8 days after the item is sent (referring to the shipping receipt) if the received item is/are:
- Wrong item
- Missing part
Upon request, please include the following details:
- Receipt number
- Your name
- Detail of the complaint
- Picture of the product
After Homework has validated the request, the customer has the right to choose the following options to resolve the complaint:
Either one, seller need to send the item back to Homework. Shipping fee will be on us.
4. Terms and Conditions
Customized Furniture and Lightings
Customers can place the order via email, phone, website or in person at our showroom. To ensure that the furniture and lighting fit your home or office, we will work with you on a one-on-one basis to assist you in choosing the right materials.
The customer needs to review and approve the purchase order including the material details and the attached drawing before making any payment. Approving the purchase order constitutes acceptance and full responsibility for any errors, omissions and legal compliance in this document and the purchase order.
Our production team will only start the construction once the upfront payment of at least 50% of the order total. Production process normally would take up to 6-8 weeks to complete after the first payment is received. Please understand that delay may occur. But, we will work as hard and fast as humanly possible.
Shipping charges are not included in the order total and the time of purchase. Your order will be shipped by our trusted logistic partner once we receive the rest of the total order plus the shipping fee.
Once the customer received the customised furniture and/or lightings, please check for any damages. If you notice any damages, please ensure that the driver knows about the damages. Customers have the right to reject the damaged item. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns and claims.
Please understand that Homework is not responsible for any future lost, damages or any health injuries that may be caused by our product to the customers or any other third party
All Rights Reserved
All materials on Homeworkkit.com pages are copyrighted and all rights reserved. No part of these pages, either text or image may be used for any purpose other than personal use, hence reproduction, storage and modification of any materials from these pages without our approval is strictly prohibited.
Homework has the right to terminate and delete customers’ account after a notice sent you via email. Termination and deletion of the account and password are based on our careful considerations and reasoning, one of them is because of the prohibition or violation to our terms and conditions.